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退换货规则

2012-12-12 14:01

 

品质保证:在本商城中所有的店铺均签过质量?#20449;?#20070;,在本商城中

          售的产品均是正品。

 

本商城的退换货、退款范围:①未按时发货的

②商品质量出现问题

③未收到货的

④描述与商品实际?#29616;?#19981;符合的

总投诉流程

投诉开始到完成,会经历各种状态,我?#33108;?#23558;各种状态显示在投诉管理的界面中,希望以此方式让您更好的了解投诉的情况,?#38901;?#26159;投诉状态的简单说明。

 

http://www.wupkz.tw/upload/article/0e0f05864190ddcce0147a6ff4e257b6.jpg

 具体流程:  

1、登录网上商城,进入用户会员中心,我的订单   

http://www.wupkz.tw/upload/article/43232dbd2bf962629d1e78d5e7908644.jpg

2、 选择要退换货的订单,点击投诉

http://www.wupkz.tw/upload/article/2fc0b831058760d2ee0fdcdef3d0fa56.jpg

 3、选择要投诉的的主题,要投诉的商品,以及要投诉商品的出现问题的据图描述。

http://www.wupkz.tw/upload/article/e7754baa5bacb6ef0e6c3da3d1acc52c.jpg

4、拍摄商品图片上传,将有利于更快处理申诉过程

http://www.wupkz.tw/upload/article/1079595e86a68c6885d90b16d698611e.jpg

 5、提交完成后可以再用户中心—帐户—投诉管理中查看投诉进度

http://www.wupkz.tw/upload/article/eafb1145ad8752c5d35cd514478ebce0.jpg

6、买家提交投诉后,等待管理员审核以及卖家的回应,之后和卖家对话,

卖家回应之后,买卖双方将在用户中心的投诉管理中对话,提供图片证据,描述等对话

http://www.wupkz.tw/upload/article/c2a1ae0848d3816448c3671f8038685b.jpg 

7、买卖双方进行对话,当双方都有一个满意的结果或者是意见始终不统一?#20445;?#25552;交仲裁,有商城管理?#20445;?#25353;照双方提供的图片证据以及描述来决定处理结果。

http://www.wupkz.tw/upload/article/fc5c346e2a10a5f77ed19bc414c2389b.jpg

上一篇: 退款政策 2012-12-20 11:05

下一篇: 怎样购买 2012-12-11 15:40

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// 加载购物车信息 function load_cart_information(){ $.getJSON('index.php?act=cart&op=ajaxcart', function(result){ if(result){ var result = result; $('.goods_num').html(result.goods_all_num); var html = ''; if(result.goods_all_num >0){ html+="<div class='order'><table border='0' cellpadding='0' cellspacing='0'>"; var i= 0; var data = result['goodslist']; for (i = 0; i < data.length; i++) { html+="<tr id='cart_item_"+data[i]['specid']+"' count='"+data[i]['num']+"'>"; html+="<td class='picture'><span class='thumb size40'><i></i><img src='"+data[i]['images']+"' title='"+data[i]['gname']+"' onload='javascript:DrawImage(this,40,40);' ></span></td>"; html+="<td class='name'><a href='http://www.wupkz.tw/index.php?act=goods&goods_id="+data[i]['goodsid']+"&id="+data[i]['storeid']+"' title='"+data[i]['gname']+"' target='_top'>"+data[i]['gname']+"</a></td>"; html+="<td class='price'><p>¥"+data[i]['price']+"×"+data[i]['num']+"</p><p><a href='javascript:void(0)' onClick='drop_topcart_item("+data[i]['storeid']+","+data[i]['specid']+");' style='color: #999;'>删除</a></p></td>"; html+="</tr>"; } html+="<tr><td colspan='3' class='no-border'><span class='all'>共<strong class='goods_num'>"+result.goods_all_num+"</strong>种商品 金额总计:<strong id='cart_amount'>¥"+result.goods_all_price+"</strong></span><span class='button' ><a href='http://www.wupkz.tw/index.php?act=cart' target='_top' title='结算商品' style='color: #FFF;' >结算商品</a></span></td></tr>"; }else{ html="<div class='no-order'><span>您的购物车中暂无商品,赶快选择心爱的商品吧!</span><a href='http://www.wupkz.tw/index.php?act=cart' class='button' target='_top' title='查看购物车' style=' color: #FFF;' >查看购物车</a></div>"; } $("#top_cartlist").html(html); } }); } // 运行加载购物车 load_cart_information(); //头?#21487;?#38500;购物车信息 function drop_topcart_item(store_id, spec_id){ var tr = $('#cart_item_' + spec_id); var amount_span = $('#cart_amount'); var cart_goods_kinds = $('.goods_num'); $.getJSON('index.php?act=cart&op=drop&specid=' + spec_id + '&storeid=' + store_id, function(result){ if(result.done){ //删除成功 if(result.quantity == 0){ $('.goods_num').html('0'); var html = ''; html="<div class='no-order'><span>您的购物车中暂无商品,赶快选择心爱的商品吧!</span><a href='http://www.wupkz.tw/index.php?act=cart' class='button' target='_top' title='查看购物车' style=' color: #FFF;' >查看购物车</a></div>"; $("#top_cartlist").html(html); } else{ tr.remove(); //移除 amount_span.html(price_format(result.amount)); //刷新总费用 cart_goods_kinds.html(result.quantity); //刷新商品种类 } }else{ alert(result.msg); } }); } $(function(){ // var date = new Date(); // date.setTime(date.getTime() + ( 60 * 60 * 1000 )); // cookie过期时间 单位毫秒 默认1小时 // unixtime = parseInt(date.getTime()/1000); // if(!$.cookie(COOKIE_PRE+'scan')){ // $('body').append('<iframe id="cronb_frame" style="display:none" src=""></iframe>'); // $.cookie(COOKIE_PRE+'scan', unixtime, { path: '/', expires: date }); // // 商品自动上?#24405;? // $('body').append('<iframe style="display:none" src="'+SITEURL+'/index.php?act=scan&type=updown"></iframe>'); // } // if (!$.getCookie('cron_product'))) {$.include('index.php?act=scan&type=updown');} if ($.getCookie('cron_store') && !$.getCookie('ifcronstore')) {$.include('index.php?act=scan&type=store&id='+$.getCookie('cron_store'));} }); 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